Question 1

What is the best way to care for my bowl?

Accepted Answer

All of my bowls are finished with a food-safe finish, ensuring they can be cherished for generations with minimal care. Avoid using the microwave, dishwasher, or refrigerator. Instead, lightly wash your bowl with warm soapy water, rinse, and towel dry. To rejuvenate your bowl, rub in a small amount of walnut or mineral oil. Occasionally, I offer wood bowl wax for purchase, which will help restore the bowl's natural beauty.

Question 2

How should I care for my vase? Can I add water to it?

Accepted Answer

Some of our vases are designed for dry arrangements only, while others can hold water for live flowers. If your vase includes a glass tube, you can add water to the tube to keep your flowers fresh. However, if there is no glass tube, please use the vase for dry arrangements only. Adding water directly to the wooden vase can damage its integrity and cause permanent harm.

Question 3

What are your shipping options?

Accepted Answer

At Hamady Design Studio, I strive to provide exceptional service to all my customers. If you live in the Tidewater area, I offer complimentary delivery for your new addition. Simply leave your contact information during purchase, and I will schedule a convenient time to deliver your functional, heirloom-quality piece directly to your home. For customers outside the Tidewater area, the shipping cost is included in the item's price. If you are located outside the contiguous United States, a nominal additional shipping fee applies. This ensures that wherever you are, you can enjoy the timeless beauty and craftsmanship of my works of art, meant to be cherished for generations.

Question 4

Can I place a custom order?

Accepted Answer

At Hamady Design Studio, I am passionate about creating functional, heirloom-quality pieces that transcend simple utility and become cherished works of art. If you have a specific style, type of wood, or size in mind for a bowl or any other piece, I would be delighted to collaborate with you to bring your vision to life. Please feel free to reach out via email or phone to discuss your custom design needs. My commitment to craftsmanship and personalization ensures that you will receive a unique piece tailored exactly to your specifications.

Question 5

What is your lifetime guarantee policy?

Accepted Answer

At Hamady Design Studio, I take immense pride in crafting heirloom-quality pieces that are both functional and artistic, designed to be treasured for generations. If your bowl or any other product you purchase from me is damaged through normal use, I stand firmly behind my craftsmanship. Should your investment in my products fail from normal use, I will gladly make a new one for you or repair your piece at no charge. This commitment ensures that your satisfaction and the longevity of my creations are top priorities.

Question 6

How do you ensure the sustainability of your materials?

Accepted Answer

Sustainability is a core value at Hamady Design Studio. I source my timber locally and responsibly, ensuring that each piece of wood is harvested with minimal environmental impact. This commitment to sustainability helps preserve our natural resources for future generations.